Tuesday, July 26, 2011

I really wish there was a good alternative to Craigslist

If there is something better than Craigslist, I would rather not go Craigslist.

In the past, I liked Craigslist but not any more, least to say many spams. Fortunately, I am not an active seller or buyer. I only used it lately. For the past 4 years, I didn't go Craigslist at all. As soon as I used it, I found quite a few of problems with Craigslist and have begun to understand why a lot of people are getting frustrated. I would not recommend Craigslist to everyone if he or she could find a better alternative. If your neighborhood has a community Website, you all should promote your community site and try to use it first to eliminate frauds, especially frustration from Craigslist.

Recently I've tried to post something to Craigslist, their phone verification drove me nuts. Their application is not reliable. And Craigslist support is very poor. Most likely you won't get a solid answer or help from them. The verification may work for some people but some may never get through without a reason. It doesn't support VoIP, which kicks out a lot of honest and legitimate users. With the phone verification, Craigslist may eliminate some spammers from the seller-side but there are plenty from the buyers. All sellers are in great risk while the buyers are somehow protected. I also had to use Google Voice phone number for ad instead of email. Otherwise, my email account would be full of Craigslist spams.

Using Craigslist could make you more frustrated than ever. If you hang around their help-desk discussion forums, you would find that there are a lot of people posting the same issues over and over again such as phone verification, ads not shown, trouble with re-posting and something similar. Those questions could be easily resolved if Craigslist app could have alerted and explained why their posts fail when the users place their ads. Currently, Craigslist does nothing; instead, it lies and tells the users that their posts are successful and asks them to wait for a few minutes for update. Unfortunately, those posts are automatically ghosted or flagged as soon as the ads are posted; thus their ads would never be shown or displayed in the search due to prohibited content, violation, unsupported hidden characters or other issues. According to their forums, it is one of their ways how to eliminate spams. To me, it is wasting time and $$. Those supports are answering the same questions daily again and again. Why do I hire people answering the same questions over and over again while there is a better way to handle the issues? I could be wrong about it and don't see the whole picture. In addition, the languages used by those supports sometimes are very rude and offensive [see one of the thread discussions below]. The worst is that Craigslist forums don't welcome user discussions and discourage users to discuss any Craigslist issues while there are a lot of unresolved issues. If you do any discussion in their forums, you may be flagged with thread hijacking without a valid reason and then possibly reported to the staff. I wonder if the users would care about this when they get frustrated. Why not let them to vent the angers? Indeed I don't understand why user discussions becomes an issue to Craigslist. Or is it just a makeup rule by those supports who are running the show?

Luckily I don't have to deal with those issues but I feel the pain for the people who are still bothered by those issues, plus fraudulent activities are still active on Craigslist. Nowadays there are more and more negative comments on Craigslist than positives. I hope that there will be soon a better site than Craigslist or Craigslist begins to listen to their users.

Here is one of the examples extracted from Craigslist forums. Those guys with channel names <FeatureNotABug_>, <__:)__> and < - > are the supports. The thread was posted and started by a user called < jo27 >

[ Full discussion on Craigslist forum ]

 Post Active not showing in Search < jo27 > 07/26/11 16:12  
      : . . your ad < - > 07/26/11 16:13  
      : . . : . . anybody else not as mean want to assist? < jo27 > 07/26/11 16:15  
      : . . : . . : . . your ad < - > 07/26/11 16:17  
      : . . : . . : . . : . . since this man is disrespectful, anyone else? < jo27 > 07/26/11 16:18  
      : . . : . . : . . : . . : . . so sorry for the troll, we < FeatureNotABug_ > 07/26/11 16:20  
      : . . : . . : . . : . . : . . : . . anyone for real on here besides these 2 clowns? < jo27 > 07/26/11 16:22  
      : . . : . . : . . : . . : . . : . . : . . Ignore, Flag and ignore § < getaliferudeass_ > 07/26/11 16:24  
      : . . : . . : . . : . . : . . : . . : . . : . . So can anyone help me with my post? < jo27 > 07/26/11 16:26  
      : . . : . . : . . : . . : . . : . . : . . : . . : . . Event services is for those < __:)__ > 07/26/11 16:30  

There are plenty of this example found in Craigslist forums. When I read it, I just cannot believe my eyes.


  1. I agree. Those helpdesk guys are not helping people but bully people who need help. It is bad.

  2. why don't you try some free craigslist websites with more features...I can direct you to a few that I actually used and was satisfied by the results:
    freecraigslistads.com is one, craigsflyer can again be useful...I hope you find this helpful ;)