Tuesday, September 22, 2009

Changing account info with yahoo is difficult

I have seldom used yahoo email account since they no longer support POP. Recently, I have logged on to it and was forced to add new security questions due to their new design and interface. Then I found that there is an error in my birthday and would like to amend it. Unfortunately the field is not available. I sent them a question asking about how to update it.

The answer is that I have to wait for 35 days in order to edit the field since my security questions are newly added/updated. The other ridiculous thing is that this field will be public by default (see the email exception below). I can't hide it until 35 days. How difficult to make the personal account information becomes editable immediately since they have already had the interface? Why do I have to wait 35 days? Anyway, I simply hide my entire profile since I am not using it for connections.

The following is excerpted from the email answered by Yahoo:

"Once the 35 days has passed, you will be able to edit your age from the "Edit Profile" link in your Yahoo! Profile. Edit fields for your birth date will be available on that page after the 35 day period. You will also be provided a field that will allow you the ability to hide your age from other users."

September 28, 2009
The 35 days have already passed. I still don't see that there is a field for age or birthday available at the Edit Profile page. Everything is the same as before only showing Full Name, Display Name, Location, Verify and two buttons (Save and Cancel) - that's! The page with the birthday info I found is only available at Account Info page. Unfortunately it is not editable at that page. I have never seen Age field that Yahoo keeps mentioning. They should have posted the screenshot at their support page to guide people. Such a question has been asked several times if you do a search on Google, but no one is fond of their answer. I have been talking to Yahoo back and forth 4 times. I can see that it is wasting time. Wait for 35 days? Then what? The information is still unavailable. Yahoo support just wants to dismiss you ASAP regardless of your satisfaction with their answer. Luckily, I don't subscribe their pay service. It is totally not worth it! Although it is free, Users should have the right to make corrections on their personal data. It seems to me that Yahoo promotes false information and discourages users to make amendments!

Side note:
  • A few years ago, a friend of mine's email accounts were hacked. She successfully had her Hotmail back but not Yahoo. She was extremely furious with Yahoo and advised everyone to reconsider if he or she chooses Yahoo's service while there are better services in somewhere else.
  • If you lose your password, you probably will be out of luck to get your account back from yahoo. I lost once in the past but luckily I remember it a month later to have it back. Their service support is very poor regardless of how much information you provide them. Their answer is always the same, "Sorry, your data doesn't match with their file." So the case is closed.


  1. Same problem. I don't find mine either. I am frustrated as you are. Wait for 35 days in order to update personal information is ridiculous. I am no fond of Yahoo recent new interface.

  2. I am having the same problem and currently waiting for Yahoo's response too.

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